Delete your Spru account
You can delete your Spru account and its data at any time. No hard feelings. Spru is made by NXL GmbH.
In the app
- Open Spru and tap the settings icon on Home.
- Scroll down and tap Delete profile.
- Type DELETE and tap Yes, delete my account.
Your account is deleted straight away.
Without the app
Email us from the address you sign in to Spru with, so we can find your account. We'll delete it and let you know within one month.
Request deletion by emailOr write to privacy@spru.app.
Used Spru as a guest?
Guest profiles aren't linked to an email address. In the app, go to Settings, tap Send feedback and ask us to delete your data. Your message is linked to your guest profile, so we can find it.
What gets deleted
- Your login and profile
- Your meal history and meal photos
- Water, mood and habit logs
- Your goals and Spru's growth and progress
- Notification settings, referrals and feedback
This can't be undone.
What we keep, and for how long
- Encrypted database backups
- Overwritten within 30 days. They aren't restored or used in that time.
- Payment and subscription records
- 10 years, as Swiss accounting law requires.
- Usage analytics
- Up to 24 months.
- Crash and diagnostic data
- 30 days.
- Emails you sent our support team
- 24 months after your enquiry is closed.
- Marketing consent records, if you opted in
- 3 years after you withdraw consent.
Data Google collects to show ads is kept under Google's own privacy policy.
Your subscription isn't cancelled for you
Deleting your account doesn't stop a Grow subscription. Google and Apple bill it, so cancel it there.
- Android: Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions.
- iPhone: Settings, tap your name, then Subscriptions.
The full details are in our Privacy Policy.
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